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    FAQ's

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    Portal to all the answers you’ll need related to the online journey such as orders, shipping, returns, and warranties.

    Orders

    • My order got canceled - why?
    • Can I cancel my order?
    • I need to change the content of my order
    • Can I change my shipping address?
    • When will my order arrive?
    See all 7 articles

    Shipping

    • What's the delivery time?
    • I can't track my order
    • Can you ship express/expedited?
    • Do I have to pay customs or taxes?
    • What countries do you ship to?
    See all 8 articles

    Returns

    • Can I exchange my product into something else?
    • I want to return my order
    • How much does it cost to return?
    • I returned my order, but credit card is closed
    • I am waiting for my refund

    Warranty & Spare Parts

    • Warranty: Submit a claim
    • Warranty: Bag damaged during a flight
    • Spare Part: The Djärv Snowroller handle
    • Spare Part: Hip Belt
    • Spare Part: Chest Strap
    See all 6 articles

    Retailers

    • Where can I go to check out your products?
    • Product availability
    • Can I become a reseller?

    Payment Information

    • Klarna FAQ
    • What payment options do you accept?
    • I am having issues at checkout
    • My payment has been declined
    • Suspicious of fraud?
    See all 6 articles

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