FAQ's
Portal to all the answers you’ll need related to the online journey such as orders, shipping, returns, and warranties.
Orders
Shipping
- What's the delivery time?
- I can't track my order
- Can you ship express/expedited?
- Do I have to pay customs or taxes?
- What countries do you ship to?
Returns
Warranty & Spare Parts
- Warranty: Submit a claim
- Warranty: Bag damaged during a flight
- How to claim back money from the airline company
- Spare Part: Snow Roller handle
- Spare Part: Hip Belt
Retailers
Payment Information
- Klarna FAQ
- What payment options do you accept?
- I am having issues at checkout
- My payment has been declined
- Suspicious of fraud?