FAQ's

Orders

• Purchasing bags for resale / modifying
• My order got canceled - why?
• Can I cancel or change my order?
• I'm missing an item from my order
• I've received the wrong item(s)

Shipping

• What's the delivery time?
• I can't track my order
• Do I have to pay customs or taxes?
• What countries do you ship to?
• Can I ship an order to a PO-box or use a forwarding company?

Returns

• Can I exchange my product into something else?
• I want to return my order
• I am waiting for my refund

Warranty & Spare Parts

• Warranty: Submit a claim
• Warranty: Bag damaged during a flight
• How to claim back money from the airline company
• Spare Part: Snow Roller handle
• Spare Part: Hip Belt

See all 7 articles

Retailers

• Product availability
• Can I become a reseller?

Payment Information

• Klarna FAQ
• What payment options do you accept?
• My payment has been declined
• I need a VAT-invoice