FAQ's

Orders

• My order got canceled - why?
• Can I cancel my order?
• I need to change the content of my order
• Can I change my shipping address?
• When will my order arrive?

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Shipping

• What's the delivery time?
• I can't track my order
• Can you ship express/expedited?
• Do I have to pay customs or taxes?
• What countries do you ship to?

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Returns

• Can I exchange my product into something else?
• I want to return my order
• How much does it cost to return?
• I returned my order, but credit card is closed
• I am waiting for my refund

Warranty & Spare Parts

• Warranty: Submit a claim
• Warranty: Bag damaged during a flight
• Spare Part: The Djärv Snowroller handle
• Spare Part: Hip Belt
• Spare Part: Chest Strap

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Retailers

• Where can I go to check out your products?
• Product availability
• Can I become a reseller?

Payment Information

• Klarna FAQ
• What payment options do you accept?
• I am having issues at checkout
• My payment has been declined
• Suspicious of fraud?

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