FAQ's
Portal to all the answers you’ll need related to the online journey such as orders, shipping, returns, and warranties.
Orders
- My order got canceled - why?
- Can I cancel my order?
- Where's my order confirmation?
- I need to change the content of my order
- Can I change my shipping address?
Shipping
- How will Covid-19 affect shipping time?
- What's the delivery time?
- Do I have to pay customs or taxes?
- What countries do you ship to?
- Can I ship an order to a military address?
Returns
Warranty & Spare Parts
- What does the Mulberry Warranty cover?
- Warranty: Submit a claim
- Warranty: Bag damaged during a flight
- Spare Part: The Douchebag handle
- Spare Part: Hip Belt
Retailers
Db Referral Program
- How many people can I refer?
- How will I know when I’ve received my reward?
- How do I start sharing my offer?
- What if I’m already a member of Db Black?
- How do I join and start referring friends?