We’ve partnered with Mulberry to provide you with Mulberry Extended Protection so that you can have a little bit more peace of mind with your Db products. Mulberry is an extended warranty that protects wear and tear beyond the current Db manufacturer’s warranty.
Whats covered in the Mulberry Warranty?
- All food and beverage stains
- All human or pet stains
- Accidental rips, tears or seam separation
- Broken zippers and buttons
- Minor burn and heat marks
- Defects in materials and workmanship once the Limited Warranty expires
- Coverage begins Day 1 of delivery
- Easy to file claims online
- Full repair or replacement
- 24/7 Customer Support
What is Mulberry?
Mulberry works with us to provide you with extended coverage on the products you purchase from dbjourney.com. Mulberry handles the claims process from day one and is always available, should anything go wrong with your product. You can find more information at getmulberry.com. As of now, Mulberry is only offered in the US, however, we have plans to launch in other countries in 2021.
What is the difference between the Db Warranty and Mulberry Warranty?
Db stands behind its products. But stuff happens — an airline rips your bag, someone spills coffee on it — and that does not fall into our manufacturer’s warranty. This is where Mulberry comes in. Db covers any problem you have with your product due to defects in craftsmanship or materials, Mulberry covers most of the rest (see the list above).
How do I purchase Mulberry Extended Protection?
It’s as easy as adding Mulberry Extended Protection to your cart when you add a product to your cart or at checkout. Once you purchase coverage, you will immediately receive a welcome email from Mulberry with access to your dedicated Mulberry dashboard, which you can use to manage your plan, file a claim and contact their team.
How do I file a claim?
Simply log in to your dedicated Mulberry dashboard at getmulberry.com/login for a 1-click, receiptless claims filing process. You can also contact the Mulberry customer support team via firstname.lastname@example.org.
What happens if I return or exchange my Db products?
Each Mulberry Extended Protection plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer).