Sorry to hear that you need a new handle for your The Douchebag ski bag.
We have replacement handles available as a spare part through our webshop, so feel free to go ahead and place an order for your preferred color. You can find this item here: The Djärv Snowroller Handle
The handle is priced so that we go square even. This means that it covers our cost of production, transportation from our manufacturer to our warehouse, storage, packaging, and shipping to you (yup, free shipping). We want to clarify that we do not make any money out of this, but we want you to be able to continue to use your bag.
For upcoming travels, we highly recommend that you tighten the handle as hard as possible ahead of your adventures. Check this video for instructions on how to pack the bag and tighten the strap correctly: The Djärv Snowroller - How to Pack
The luggage handlers often check the contents of the bag and when re-attaching the handle they don't strap it tight enough or incorrectly - this usually is why the handle detaches during transport. We are currently working on a solution to this, but in the meantime, we suggest using some kind of carabiner-hook to bring an extra safety measure to keep the handle in place. 😎