Having second thoughts? No hard feelings!
Before we get the ball rolling, please make sure of the following for your return to be approved:
- The return is initiated within 100 days of your order date
- The product is unused and undamaged
- All labels/tags are still attached to the product
Should the criteria mentioned above not be fulfilled, the product will be sent back to you and you won’t be refunded.
We kindly ask you to create one return per order number. As each returned in linked to your order number, you need to file one return per order number. This is for our system and warehouse to be able to process your return as smoothly as possible.
Go to https://dbjourney.com/returns and fill out the form with all the requested information. After this, print out the pre-paid return label and slap it on your box and take it to the closest drop-off point for the carrier you selected.
When we've received the returned item, our return partner will process the return to make sure the criteria mentioned above are fulfilled. If they are, a refund will be issued. At this point, please allow 2-7 business days for the reimbursement to be back in your account, depending on your bank.
PS: If your order was sent in two parcels, please submit two returns with the same order number ;-)