If your order was canceled, it likely due to one of these reasons:
1. You placed an order to a PO box, military address, or to a forwarding company. Please see our support site for details regarding this: Can I ship an order to a military address?, Can I use a forwarding company?, Can I ship an order to a PO-box?
2. You placed an order to an area where we do not ship. Please see our support site for a list of these areas: What countries do you ship to?
We reserve the right to cancel orders for any of the reasons mentioned above. If your order is canceled you will receive an email that confirms the cancelation of your order and the refund will be issued at the same time. The refund should appear back into your account in 1-7 business days.
You still don't know why your order was canceled? Please press "Submit a request" below and include your order number and we'll help you out.