Nothing - free returns for the whole Db-Family!* 😎*
We offer free returns* if the following criteria are fulfilled:
- The return is initiated within 100 days of the date you placed your order.
- The product has to be undamaged and with no signs of use.
- The tag will have to be attached to the bag as it was when you received it.
If any of the above criteria are not fulfilled and you still initiate the return, the product(s) will automatically be sent back to you and we will not issue a refund. This is because the product is not considered to be returned in sellable condition.
To initiate a return of your order, please head over to https://dbjourney.com/returns
If you have any questions, please press «submit a request» below.
*Expect for Australia: The return costs have to be paid by the customer and will not be reimbursed. The price of returning will depend on your location and what product(s) that are returned. You'll get the final cost when initiating a return through our return portal.