Here at Db, we are super passionate about privacy and data protection, so we do not access specific information regarding individual payments, but here are a couple of reasons why payments are declined:
- Using multiple names, addresses, and other payment details within a short period of time can result in flags that payment platforms raise to notify your bank, causing payments to be declined. If you think this could be the case, it's best not to keep trying and contact your bank as repeated attempts can make things worse.
- If you are ordering from abroad and your bank is not aware of this (or if they have an anti-theft policy related to foreign countries) your bank could stop activity in order to protect you from fraud.
- Last but not least, please make sure all the details entered are correct and if you have any further queries please contact your bank to clarify. They can see the specifics of each transaction and explain to you what the issues were.
Let us know if there's anything we can do to help, but due to data security we cannot discuss the specifics of your individual payment.